2026 hospitality marketing playbook: expert insights from Substack’s Hospitality Heroes + actions to protect price, save guests time, and improve AI visibility.
Such a big believer in this from Bruce Nelson: "The restaurants that embrace data-driven insights and intelligent automation, while still maintaining a human touch, will be the ones to watch."
Quite right Shawn Walchef, "The future belongs to those who understand they are not just in hospitality, they are in the media business."
I've actually got a Substack post in my drafts for my own take on this - reminded me I need to dust it off and publish it soon.
Such a big believer in this from Bruce Nelson: "The restaurants that embrace data-driven insights and intelligent automation, while still maintaining a human touch, will be the ones to watch."
Holy mackerel there's a ton of good stuff in this edition, Dawn! Thank you. Saved some of this to dive deeper into as I have the time.