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Kay Walten's avatar

Such a helpful checklist, thank you Dawn! 🌟 This breaks a huge, slightly overwhelming topic into clear, calm steps that feel realistic for busy teams, especially the focus on foundations, multi-sensory content and mobile-first checks.​

Really appreciate how you keep bringing it back to β€œdoes this match the real guest experience?” – that framing makes it so much easier to say no to over-styled content and yes to trust. Already flagged this for our 2026 planning sessions and QA routines.

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Dawn Gribble MCIM, MIH's avatar

Thank you very much Kay!

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