🎟️ The Review Risk Management Playbook

A practical playbook for handling review bombing, extortion, and platform errors in hospitality.

Part of our Hospitality Marketing VIP Reputation Management series

What am I dealing with? How should I respond? What shouldn’t I do?

This VIP edition exists to help you avoid the wrong call when review behaviour changes suddenly, especially the ones that escalate platform scrutiny or suppress visibility.

📄 Executive Summary

In Managing Review Risk in Hospitality, we focused on why review risk is increasing and how platforms now interpret behaviour.

Inside this VIP edition, you’ll find a set of print-friendly scenario cards designed to help you identify what’s actually happening, choose the appropriate response, and avoid the common mistakes that make situations worse.

Misdiagnosis causes more damage than most negative reviews ever will. Below are the most common high-risk review scenarios operators are encountering in 2026.

🖨️ Print and save this. It’s designed to be used when review behaviour shifts, not read once.