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🎯 April Hospitality Marketing Intelligence Update
AI inbox filtering, agentic bookings, and zero-click search are reshaping hospitality marketing. Learn what to fix and protect in April
Feb 12
•
Dawn Gribble
5
2
🎟️ Customer Expectations That Reduce Complaints
How pricing, language, and recovery decisions shape guest expectations, complaints, and loyalty, and what hospitality teams should stop doing now.
Feb 5
•
Dawn Gribble
4
2
📌 Managing Customer Expectations
Why guest disappointment often starts before arrival, how expectations are formed, and why fewer, better-held promises now outperform louder marketing.
Feb 3
•
Dawn Gribble
6
4
5
January 2026
🎟️ Platform Protection Playbook
A VIP playbook for hospitality operators on how everyday marketing decisions create hidden risk, and the controls that protect profit before loss…
Jan 29
•
Dawn Gribble
5
3
📌 Profit Protection: When Marketing Creates Hidden Risk
A Profit Protection briefing on how everyday marketing decisions quietly expose hospitality businesses to financial, platform, and reputational risk.
Jan 27
•
Dawn Gribble
7
2
1
🎟️ The Review Risk Management Playbook
When reviews become a risk, judgment matters more than speed. A practical playbook for handling review bombing, extortion, and platform errors in…
Jan 22
•
Dawn Gribble
5
2
📌 Managing Review Risk in Hospitality 2026 Update
When reviews start costing money, this guide explains how to manage review risk without making things worse.
Jan 20
•
Dawn Gribble
6
10
9
🎯 March Hospitality Marketing Strategic Update and Action Plan
March hospitality marketing strategic update with a clear action plan. Understand what to prioritise, and make better decisions this month.
Jan 15
•
Dawn Gribble
6
3
🎟️ How to Design Communities That Actually Drive Revenue
5 community mistakes that quietly drain revenue, 3 metrics that prove ROI, and how to design communities that police themselves. For hospitality…
Jan 8
•
Dawn Gribble
7
2
📌 Why Brand Communities Have Become a Commercial Advantage in Hospitality
Where community delivers value, and where it breaks down.
Jan 6
•
Dawn Gribble
8
2
3
🎟️ Hospitality Marketing Priorities for 2026
Your 2026 hospitality marketing brief - what to deprioritise, what to optimise, and how to stabilise booking confidence across search, maps, reviews, …
Jan 2
•
Dawn Gribble
3
1
December 2025
📌Hospitality Marketing Under 2026 Conditions
An analysis of the conditions hospitality marketing now operates under, including buyer validation behaviour, platform changes, and what no longer works…
Dec 30, 2025
•
Dawn Gribble
10
9
4
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